Get Help When You Need It

Live chat offers the fastest way to get help. The chat window appears on the website, connecting you directly to a support agent.

How to access: Click the chat icon in the bottom right corner of any page. Enter your name and question to start.

Best used for:

• Quick questions about bonuses or promotions
• Deposit or withdrawal status checks
• Account verification updates
• Urgent game or login issues

Contact details:

• Available 24/7 through the website
• Danish and English language support
• Average wait time: under 2 minutes

Response time: Immediate to 5 minutes during peak hours.

Tips for faster help:

• Have your account username ready
• Describe the issue in your first message
• Attach screenshots if the problem is visual
• Stay online until the agent responds

Email works best for detailed questions or non-urgent matters. You can attach documents and explain complex situations fully.

How to use it: Send your message to the dedicated address. Include your username and a clear subject line.

Best used for:

• Document submissions for verification
• Detailed complaints or feedback
• Bonus terms clarification
• Account closure requests
• Payment disputes requiring documentation

Contact details:

• General enquiries: [email protected]
• VIP matters: [email protected]
• Compliance issues: [email protected]

Response time: Within 24 hours on weekdays, 48 hours on weekends.

Tips for faster replies:

• Write a clear subject line (e.g., “Withdrawal pending – username123”)
• Include your account username in the first line
• State the problem and what you need in the opening paragraph
• Attach relevant screenshots or documents
• Keep the message under 300 words

Phone support provides direct voice contact for urgent or sensitive matters. Calling works best when you need real-time guidance.

How it works: Dial the helpline number and follow the voice prompts. Select your language and issue category.

Best used for:

• Locked accounts requiring immediate action
• Large withdrawal delays
• Security concerns or suspected fraud
• Complex technical issues chat cannot resolve
• Bonus disputes requiring explanation

Contact details:

• Denmark: +45 XX XX XX XX (toll-free number)
• International: +XX XXX XXX XXXX
• Operating hours: Monday to Sunday, 08:00–midnight CET

Response time: Average wait is 3–8 minutes depending on call volume.

Tips for quicker service:

• Call during morning hours (08:00–11:00 CET) when queues are shorter
• Have your username, registered email, and last deposit date ready
• Write down your question before calling
• Use the callback option if wait times exceed 10 minutes
• Avoid calling during major sports events when volume peaks

Messaging platforms offer convenient contact methods for users who prefer apps they already use daily. These channels suit quick updates and general questions.

Available platforms: WhatsApp, Telegram, Facebook Messenger, and Twitter DMs are monitored by the support team.

Best used for:

• General questions about promotions
• Account registration guidance
• Game recommendations
• Quick status updates
• Non-sensitive enquiries

Contact details:

• WhatsApp: +XX XXX XXX XXXX (save the number first)
• Telegram: @JBCasinoSupport
• Facebook: facebook.com/jbcasino (send message)
• Twitter: @JBCasino (DM open)

Response time: 10–30 minutes during business hours, up to 2 hours overnight.

Tips for effective messaging:

• Start with your username to speed up verification
• Send one complete message instead of multiple short ones
• Avoid sharing sensitive data like passwords or card numbers
• Use these channels for follow-ups on existing tickets
• Check if the platform offers read receipts to confirm delivery

Technical support handles game malfunctions, payment errors, and website issues. This specialized team has tools to investigate system problems.

How to reach them: Use the technical support email or dedicated chat category. Describe the technical problem in detail.

Best used for:

• Games freezing or not loading
• Deposit transactions failing or pending
• Withdrawal requests stuck in processing
• Login errors or password reset issues
• Mobile app crashes or bugs
• Browser compatibility problems

Contact details:

• Technical email: [email protected]
• Live chat: Select “Technical Issue” from the category menu
• Phone line: Choose option 2 after language selection

Response time: Initial reply within 1 hour, full resolution in 4–24 hours depending on complexity.

Tips for faster resolution:

• Screenshot error messages and codes
• Note the exact time the issue occurred
• List your device type, browser, and operating system
• Describe the steps that led to the problem
• Clear cache and cookies before reporting
• Test on another device or browser if possible

VIP players receive dedicated assistance through exclusive contact channels. Priority service means faster responses and a personal account manager.

How it works: VIP status is assigned based on play volume and loyalty. Once qualified, you receive direct contact details for your account manager.

Best used for:

• Custom bonus requests
• Higher withdrawal limits
• Event invitations and hospitality
• Personalized game recommendations
• Expedited payment processing

Contact details:

• Direct phone line: Provided upon VIP qualification
• Personal email: Assigned manager’s direct address
• Priority chat: Dedicated queue with no wait time

Response time: Immediate for chat and phone, under 1 hour for email.

Tips for maximizing VIP benefits:

• Contact your manager before major deposits for bonus offers
• Request withdrawal increases in advance of large wins
• Ask about exclusive tournament access
• Use the direct line for time-sensitive matters
• Schedule regular check-ins to review account performance