Terms and Conditions for JB Casino in Denmark

By accessing JB Casino services, you enter into a binding agreement with our platform. These general terms establish the foundation for your relationship with our betting company and define the rights and obligations of both parties.

Acceptance and Eligibility

You must be at least 18 years of age to register an account and use our services. By creating an account, you confirm that all information provided during registration is accurate and complete. Users must be residents of Denmark or legally present in Danish territory when accessing our platform. Any attempt to circumvent geographic restrictions violates these terms and may result in account suspension.

Modifications to Terms

JB Casino reserves the right to modify these terms at any time. When changes occur, we will notify registered users through email or platform notifications. Continued use of our services following notification constitutes acceptance of revised terms. You should review these conditions regularly to stay informed about your rights and obligations.

Proper Platform Use

You agree to use our services only for lawful entertainment purposes. Any attempt to manipulate outcomes, exploit technical vulnerabilities, or engage in fraudulent activity is strictly prohibited. Each user may maintain only one active account. Creating multiple accounts to abuse bonuses or circumvent restrictions will result in closure of all associated accounts and forfeiture of funds.

Intellectual Property Protection

All content on the JB Casino platform, including software, graphics, logos, and text, remains the property of our company or our licensors. You may not reproduce, distribute, or modify any content without express written permission. Unauthorized use of our intellectual property may result in legal action.

Liability Limitations

JB Casino provides services on an “as is” basis. While we strive to ensure platform reliability, we cannot guarantee uninterrupted access or error-free operation. We are not liable for losses resulting from technical failures, network disruptions, or events beyond our reasonable control. Your use of our services is at your own risk, and you accept responsibility for all betting decisions.

Our betting rules ensure fair competition and transparent operations for all users. Understanding these regulations is essential before placing any bet on our platform.

Eligibility and Account Requirements

Only registered users with verified accounts may place bets on JB Casino. You must maintain sufficient funds in your account balance to cover any bet amount. Betting on credit is not allowed under Danish law. All bets must be placed through your personal account and cannot be transferred or assigned to another user.

Bet Acceptance and Confirmation

A bet becomes valid only after you receive confirmation through our system. We reserve the right to refuse or limit any bet without providing justification. Bets placed after an event has started may be rejected or accepted at revised odds, depending on the specific sport and market. You should always verify that your bet has been accepted before considering it active.

Betting Limits and Amounts

Minimum bet amounts vary by market and event type. Maximum betting limits apply to protect both the platform and other users from excessive exposure. These limits may change based on the event, market liquidity, and your account history. High-stake bets may require additional verification before acceptance.

Win Calculations and Settlements

Winnings are calculated based on the odds displayed at the time of bet acceptance. For accumulator bets, odds are multiplied together to determine potential returns. Dead heat rules apply when multiple participants tie for a winning position. Settlements occur after official results are confirmed by the relevant sporting authority or event organizer.

Restrictions and Special Conditions

Certain markets may have specific rules regarding void bets, player participation, or minimum event duration. Cash-out options, when available, allow you to settle bets before event conclusion at adjusted values. We reserve the right to void bets if we detect errors in odds, market setup, or event information.

Cancellation and Dispute Resolution

Bets cannot be cancelled once accepted unless specifically stated in market rules or the event is officially postponed or abandoned. If you believe a bet was settled incorrectly, you must contact customer support within 14 days of settlement. All disputes are reviewed according to our internal procedures and relevant sporting regulations.

Transparent payment procedures protect your funds and ensure compliance with financial regulations. Understanding these rules helps you manage your account effectively.

Deposit Procedures and Methods

JB Casino accepts deposits through various payment methods, including debit cards, bank transfers, and approved e-wallets. All deposits must originate from accounts registered in your own name. Third-party payments are strictly prohibited to prevent money laundering and fraud. Minimum deposit amounts vary by payment method, typically starting from 50 DKK.

Deposits are usually credited instantly, though bank transfers may require 1-3 business days for processing. Some payment providers may charge transaction fees, which are disclosed before you confirm the deposit. You are responsible for any charges imposed by your bank or payment provider.

Withdrawal Regulations and Timeframes

Withdrawals can only be processed to the same payment method used for deposits, subject to regulatory requirements. You must meet all bonus wagering requirements before withdrawing associated funds. Minimum withdrawal amounts typically start at 100 DKK, while maximum limits depend on your account status and payment method.

Processing timeframes vary by method. E-wallet withdrawals usually complete within 24 hours, while bank transfers may take 3-5 business days. First-time withdrawals require identity verification, which may extend processing time. We aim to process all withdrawal requests promptly, but reserve the right to conduct additional security checks when necessary.

Security Verification and KYC Compliance

Before processing withdrawals, we must verify your identity in accordance with Danish anti-money laundering legislation. Required documents typically include government-issued identification, proof of address, and payment method verification. You must provide clear, legible copies of all requested documentation.

Failure to complete verification within a reasonable timeframe may result in withdrawal delays or account restrictions. We process verification requests as quickly as possible, usually within 24-48 hours of receiving complete documentation. Your personal information is protected according to our privacy policy and GDPR requirements.

Transaction Limits and Fees

Daily, weekly, and monthly withdrawal limits apply to all accounts. These limits may be adjusted based on your account history and verification level. JB Casino does not charge withdrawal fees, but your payment provider may impose charges. We display all applicable fees before you confirm any transaction.

Transaction Monitoring and Restrictions

All transactions are monitored for suspicious activity, unusual patterns, or potential fraud. We may request additional documentation or temporarily restrict account access during investigations. Repeatedly cancelled withdrawals or unusual deposit patterns may trigger enhanced scrutiny. These measures protect both you and our platform from financial crime.

Cancellation and Reversal Policies

Pending withdrawals can be cancelled before processing begins, returning funds to your account balance. Once processing starts, cancellation is no longer possible. Deposits cannot be reversed except in cases of technical error or unauthorized transactions. Any suspected unauthorized activity should be reported immediately to our customer support team.

JB Casino is committed to promoting responsible gambling practices and preventing gaming-related harm. We provide tools and resources to help you maintain control over your betting activity.

Self-Control Tools and Limits

You can set daily, weekly, or monthly deposit limits through your account settings. These limits help you manage spending and prevent excessive gambling. Once activated, limit reductions take effect immediately, while increases require a 24-hour cooling-off period. You may also set betting limits to restrict the amount wagered per bet or within specific timeframes.

Session time reminders alert you when you have been active on the platform for extended periods. Reality checks display your current session duration and net wins or losses, helping you make informed decisions about continued play. Loss limits prevent you from losing more than a predetermined amount within your chosen timeframe.

Self-Exclusion Options

If you need a break from gambling, self-exclusion tools allow you to suspend your account for periods ranging from 24 hours to permanent closure. During self-exclusion, you cannot access your account, place bets, or receive marketing communications. Self-exclusion can be activated immediately through your account settings or by contacting customer support.

For more comprehensive protection, you can register with ROFUS, the Danish national self-exclusion register. Registration with ROFUS prevents you from accessing all licensed gambling services in Denmark. This option is recommended if you feel unable to control your gambling behavior.

Risk Assessment and Early Intervention

Our platform includes self-assessment tools that help you evaluate your gambling behavior. These questionnaires identify potential warning signs of problematic gambling and provide personalized recommendations. We monitor account activity for patterns that may indicate gambling-related harm and may proactively contact users showing concerning behaviors.

Support Resources and Assistance

If you or someone you know struggles with gambling problems, professional help is available. Spillemyndigheden, the Danish Gambling Authority, provides information and resources for problem gamblers. The national helpline for gambling addiction offers confidential support and counseling services.

You can also contact:

• Spillemyndigheden: spilafhaengighed.dk
• National Problem Gambling Helpline: +45 70 10 05 05
• Anonymous Gamblers (GA Denmark): ludomaner.dk

These organizations offer free, confidential assistance and can connect you with treatment programs if needed. JB Casino staff can provide information about these resources but are not qualified counselors. Always seek professional help for serious gambling concerns.

JB Casino operates under strict anti-money laundering (AML) and counter-terrorism financing (CTF) regulations imposed by Danish authorities. These measures protect the integrity of our platform and the broader financial system.

Legal Obligations and Regulatory Framework

As a licensed operator in Denmark, we are legally required to prevent our services from being used for money laundering or terrorism financing. We comply with the Danish Money Laundering Act and regulations issued by Spillemyndigheden. Our AML program includes customer due diligence, transaction monitoring, and reporting of suspicious activities to the Danish Financial Intelligence Unit.

These obligations are not discretionary. Failure to comply would result in loss of our operating license and criminal penalties. We take these responsibilities seriously and expect full cooperation from all users.

Customer Identification and Verification

Before processing withdrawals, we must verify your identity through our Know Your Customer (KYC) procedures. You must provide government-issued identification, proof of residential address, and verification of payment methods. Documents must be current, legible, and match the information provided during registration.

Enhanced due diligence applies to high-value transactions, large withdrawals, or accounts showing unusual activity patterns. We may request additional documentation about the source of funds, employment information, or business activities. While we understand these requests may seem intrusive, they are legally mandated and protect both you and our platform.

Transaction Monitoring Systems

All deposits, withdrawals, and betting activity are monitored by automated systems designed to detect unusual patterns or suspicious behavior. Factors that trigger scrutiny include:

• Large or frequent transactions inconsistent with known income
• Rapid deposits followed by immediate withdrawals with minimal betting
• Transactions structured to avoid reporting thresholds
• Use of multiple payment methods or frequent method changes
• Betting patterns that suggest money movement rather than genuine gaming

These systems help us identify potential money laundering before it occurs. False positives sometimes happen, and we investigate all alerts thoroughly before taking action.

Suspicious Activity Detection and Reporting

When our systems or staff identify potentially suspicious activity, we conduct an internal investigation. If the activity cannot be reasonably explained, we are legally required to file a suspicious transaction report with Danish authorities. We cannot inform you if such a report is filed, as notification would violate money laundering regulations.

Suspicious activity is not limited to large transactions. Small, structured transactions designed to avoid detection are equally concerning. We assess all activity in context, considering your account history, known financial circumstances, and behavioral patterns.

Consequences of Non-Compliance

Failure to provide required documentation results in withdrawal restrictions until verification is complete. Accounts showing clear signs of money laundering or terrorism financing will be immediately suspended and reported to authorities. Funds may be frozen pending investigation, and accounts may be permanently closed without refund if illicit activity is confirmed.

Attempting to use our platform for money laundering is a serious criminal offense under Danish law. We cooperate fully with law enforcement investigations and provide all requested information when legally compelled. Your agreement to these terms includes acceptance of these monitoring and reporting obligations.

JB Casino respects your privacy and handles personal data in accordance with the General Data Protection Regulation (GDPR) and Danish data protection legislation. Understanding how we collect, use, and protect your information is essential.

Data Collection and Processing

We collect personal information necessary to operate your account, process transactions, and comply with legal obligations. This includes identification data provided during registration, transaction records, betting history, device information, and communications with customer support. We also collect technical data such as IP addresses, browser types, and access times to maintain security and improve our services.

All data processing is based on legal grounds permitted under GDPR, including contract performance, legal compliance, and legitimate interests. We process only the minimum data necessary for each specific purpose and retain information only as long as required by law or operational necessity.

Data Usage and Purposes

Your personal data is used to:

• Verify your identity and prevent fraud
• Process deposits, withdrawals, and betting transactions
• Comply with anti-money laundering and responsible gambling obligations
• Provide customer support and respond to inquiries
• Detect and prevent illegal activity or terms violations
• Send account notifications and, with your consent, marketing communications
• Improve our services through analysis of user behavior and preferences

We do not sell your personal data to third parties. Data is shared only with service providers necessary for platform operation, regulatory authorities when legally required, or payment processors to complete transactions.

Your Data Protection Rights

Under GDPR, you have the right to:

• Access your personal data and receive a copy of information we hold
• Correct inaccurate or incomplete personal information
• Request deletion of your data, subject to legal retention requirements
• Restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Receive your data in a portable format for transfer to another service
• Withdraw consent for marketing communications at any time

To exercise these rights, contact our data protection officer through the customer support channels. We will respond to requests within one month. Some requests may be subject to legal limitations, particularly regarding data required for regulatory compliance or ongoing investigations.

Data Security and Protection Measures

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Data is encrypted during transmission and storage using advanced cryptographic protocols. Access to personal data is restricted to authorized personnel who require the information to perform their duties.

Regular security audits, penetration testing, and vulnerability assessments help us identify and address potential weaknesses. Despite our efforts, no system is completely secure. You should protect your account credentials and report any suspected security breaches immediately.

Data Retention and Deletion

We retain personal data for five years after account closure, as required by Danish gambling and financial regulations. Transaction records, identification documents, and betting history must be preserved for regulatory audits and potential dispute resolution. After the mandatory retention period expires, data is securely deleted unless ongoing legal obligations require continued storage.

You may request account closure and data deletion at any time, but regulatory retention requirements will apply. Marketing data is deleted immediately upon consent withdrawal if no other legal basis for processing exists.

JB Casino maintains comprehensive security systems to protect your account, personal information, and financial transactions. Your cooperation with security procedures is essential for maintaining a safe gambling environment.

Platform Security Infrastructure

Our platform operates on secure servers protected by multiple layers of defense. Firewalls, intrusion detection systems, and continuous monitoring protect against cyber attacks and unauthorized access attempts. All data transmitted between your device and our servers is encrypted using TLS 1.3 or higher, the same technology used by financial institutions.

Regular security audits conducted by independent third parties verify the effectiveness of our protective measures. We maintain incident response procedures to quickly address any security breaches and notify affected users as required by law.

Account Security and Authentication

Your account is protected by a password that you create during registration. Passwords must meet minimum complexity requirements to resist automated guessing attacks. You are responsible for maintaining password confidentiality and should never share login credentials with others.

Two-factor authentication (2FA) adds an extra security layer by requiring a verification code from your mobile device in addition to your password. We strongly recommend enabling 2FA, particularly if you maintain significant account balances or make frequent transactions. This feature significantly reduces the risk of unauthorized account access.

Transaction Security Protocols

All financial transactions undergo multiple security checks before processing. Our systems verify that payment methods match registered account details and screen transactions for potential fraud indicators. Large or unusual transactions trigger enhanced verification to protect against unauthorized activity.

Payment information is processed through PCI DSS-compliant systems that meet international standards for card data security. We do not store complete card numbers on our servers. Payment processing partners maintain separate secure environments for handling sensitive financial data.

Activity Monitoring and Fraud Prevention

Continuous monitoring systems track account activity for signs of unauthorized access or suspicious behavior. Multiple failed login attempts trigger temporary account locks to prevent brute-force attacks. Logins from unusual locations or devices may require additional verification to confirm your identity.

If we detect suspicious activity on your account, we may temporarily restrict access while investigating. You will be notified of any security concerns and given instructions for resolving the issue. Prompt response to security notifications helps protect your account and funds.

User Responsibilities and Best Practices

Account security requires cooperation between the platform and users. You must:

• Choose strong, unique passwords and change them regularly
• Enable two-factor authentication whenever possible
• Keep contact information current for security notifications
• Log out after each session, particularly on shared devices
• Report any suspected unauthorized access immediately
• Avoid accessing your account on public Wi-Fi networks without VPN protection
• Verify that you are on the official JB Casino website before entering credentials

Phishing attacks attempt to trick users into revealing login credentials through fake websites or emails. We will never request your password via email or phone. Always access your account by typing our URL directly into your browser rather than clicking links in messages.

Incident Response and Support

If you suspect your account has been compromised, contact customer support immediately. We will suspend the account to prevent further unauthorized activity and guide you through the recovery process. You may be required to verify your identity and change your password before access is restored.

For security incidents involving financial losses, we investigate thoroughly to determine whether the breach resulted from platform vulnerabilities or user error. While we cannot guarantee reimbursement for all losses, we work to resolve legitimate security issues fairly and transparently.